Partner T&C
**Disclaimer: In case of any discrepancies between the English and Traditional Chinese versions of this document, the Traditional Chinese version shall prevail.**
Welcome to the Trainge Fitness Service Platform. The Trainge Fitness Service Platform (hereinafter referred to as "Trainge") is established and operated by Trendonut Co., Ltd. (hereinafter referred to as the "Company"). Trainge offers an online platform service where coaches, venues, and partners (hereinafter referred to as Party A or the User) provide, sell, produce, import, represent, distribute various courses, products, venues, or services. By mutual agreement, the following Trainge Cooperation Agreement Terms (hereinafter referred to as the "Agreement Terms") are set forth for compliance by both parties. Upon completing registration or starting to use the service, we consider that you have read, understood, and agreed to abide by all the content of these Agreement Terms:
Article 1: Key Terms
1. Trainge may revise the Agreement Terms at any time, including modifications to published or future terms of service, usage guidelines, methods, processing principles, policies, announcements, and related service descriptions. Users should continuously monitor Trainge’s announcements and the revisions to these Agreement Terms. Revisions become effective from the time of announcement unless otherwise specified. From the effective date, if users continue to use the service, it will be considered that they have read, understood, and agreed to all the revised Agreement Terms. If users do not agree to the revised content, they should immediately stop using the service. Trainge may terminate the contract without any obligation to compensate or indemnify the user.
2. Transactions not conducted through the Trainge platform’s online payment system are not subject to these Agreement Terms, and users cannot claim any rights from Trainge regarding such transactions. Trainge is not responsible for any breach, warranty, quality, refund, or damage compensation in such transactions. Users agree and guarantee that they will not raise any disputes related to such transactions, nor sue Trainge or its related entities for any claims.
3. Users guarantee they are legally competent individuals (not subject to guardianship or assistance, or meeting the full legal capacity definition as per the Civil Code of the Republic of China) or legally registered entities or groups. If the user has limited legal capacity, the legal guardian must read, understand, and agree to all the Agreement Terms and their revisions before starting or continuing to use the service. Once the user starts or continues to use the service, it is presumed that the legal guardian has read, understood, and agreed to all the Agreement Terms and their revisions.
4. Users guarantee that all the information they provide is correct and timely, and they must not register as a member under the name of a third party. If the user’s information changes afterward, the user must promptly update their information. If the user fails to provide information in a timely manner, does not provide information in the required manner, provides incorrect or inaccurate information, or does not promptly update their information, Trainge may, without prior notice, refuse or suspend all or part of the service to the user.
5. Users are responsible for properly safeguarding their account and password and must not provide or disclose them to third parties for safekeeping or use. Any actions taken after logging into the service system with a specific account and password are presumed to be the actions of the account holder. If users discover or suspect that their account or password has been misused or improperly used by third parties, they must immediately notify Trainge.
6. Trainge may limit the number of member accounts that a single individual or entity can apply for. Trainge reserves the right to approve or reject membership applications.
7. When necessary, Trainge may notify users of relevant information via any contact method provided by the user. If there are changes in the user's contact details, the user should promptly update their information through the website or other methods to maintain accuracy, timeliness, and completeness. If a message cannot be delivered due to incorrect, outdated, or other non-Trainge attributable reasons, it is still considered as duly delivered.
8. Users agree and guarantee that they will not file lawsuits or raise claims against Trainge or its related entities regarding any disputes related to transactions established on the platform or such transactions.
9. Trainge will make every effort to maintain the normal operation of the service system to ensure the smooth conduct of members' transactions, but the service is provided on an "as-is" basis. Trainge does not make any express or implied commitments or guarantees for the following:
(1) Meeting users’ specific needs;
(2) Continuous uninterrupted operation of the system and software;
(3) Immediate, accurate transmission, processing, storage, and backup of data;
(4) Immediate detection and correction of system, software, and data errors.
10. Trainge is not responsible for compensation for service suspension or interruption, transaction failure, data loss or damage, or any other direct or indirect damage caused by the following circumstances, unless due to Trainge’s willful misconduct or gross negligence:
(1) Routine system maintenance, relocation, replacement, upgrades, or repairs;
(2) Data loss or damage due to backup errors or failures;
(3) Actions by third parties, circumstances beyond Trainge’s full control, or non-Trainge attributable causes;
(4) Natural disasters or other force majeure events.
11. Privacy
(1) Trainge values your privacy. To better protect your rights, we have detailed our privacy practices in the privacy policy. Please review this privacy policy to understand how Trainge collects and uses your account and service-related information. By using the service or providing information on the website, you:
a. Agree to allow Trainge to collect, use, disclose, and/or process your content and personal data as described in the privacy policy;
b. Agree and understand that property rights over user information are jointly owned by you and Trainge; and
c. Without Trainge’s prior written consent, you may not directly or indirectly disclose your user information to third parties or allow any third party to access or use your user information.
(2) Users holding other users' personal data through this service (hereinafter referred to as the "Recipient") agree to: a. comply with all personal data protection laws related to such data; b. allow the user whose data was collected (hereinafter referred to as the "Discloser") to have their data removed from the Recipient’s database; and c. allow the Discloser to review the data collected by the Recipient. In such cases (b and c), compliance will be handled per applicable laws.
Article 2: Code of Conduct
1. Users must use their member account and password to log in when using Trainge's services and features and may not transfer or authorize others to use their account (including credit ratings).
2. If a user discovers other members violating laws or these Agreement Terms or related behavior guidelines, they can report them to Trainge.
3. When posting items for sale, users must guarantee that they have the rights or qualifications to sell the goods or services listed on the Trainge platform (including but not limited to trademark rights, patent rights, or copyrights of posted images, trademarks, and text content) and that the goods or services are legal. They must properly describe the transaction terms and related information and must not engage in exaggeration, falsehoods, or misleading actions. Once the transaction is completed, both parties must fulfill the agreement in good faith and complete the transaction.
4. Users may not engage in unfair competition during transactions (such as false bidding or malicious cancellations), disrupt normal website operations (such as hacking), or spam emails.
5. Users may not manipulate transactions, engage in false transactions, maliciously cancel orders, interfere with others' transactions, or attempt to commit fraud. All user actions and statements on the Trainge platform must comply with legal provisions and the agreed terms of service.
6. Users may not maliciously defame other users on the Trainge platform or engage in improper conduct to raise their credit rating or lower the credit rating of others.
7. Users may not post or publish any objects or information that violate laws, public order, morals, infringe upon third-party rights, or that Trainge deems inappropriate for the platform.
8. For the following types of information posted or published by users on the Trainge platform, Trainge may remove or restrict access without prior notice:
(1) Information intended to evade or help evade applicable fees;
(2) Information intended to inflate or manipulate credit ratings;
(3) Information that Trainge reasonably believes involves malicious, fraudulent, or false content;
(4) Information that Trainge reasonably believes is unrelated to the transaction or not intended for the transaction of goods;
(5) Information that Trainge reasonably believes involves malicious bidding or attempts to disrupt normal transaction order.
9. Users do not obtain any express or implied intellectual property rights of Trainge by becoming a member. Without Trainge's prior written consent, users may not use, reproduce, or distribute any works, materials, trademarks, or logos from the Trainge platform in any form.
10. Users agree and authorize Trainge to access, store, and disclose user account information and content in the following circumstances: (1) to comply with legal procedures; (2) to enforce the Agreement Terms; (3) to respond to complaints about content that infringes third-party rights; (4) to respond to user customer service requests; or (5) to protect the rights, property, or personal safety of Trainge, its users, or the public.
11. Users may not transfer the rights and obligations arising from this Agreement to any third party without Trainge’s written consent.
Article 3: Product Guarantee
1. Party A guarantees that its courses, products, and services (including but not limited to course content, product formulations, packaging labels, place of origin labels, and all information provided to Trainge for advertisement and sale) comply with all laws and regulations of the Republic of China (Taiwan). The products must be of normal quality and have a reasonable shelf life (warranty), be free from defects, counterfeit, or illegal products, and must not infringe on the intellectual property rights, patents, or other rights of third parties. Trainge shall be able to advertise or sell such products on its website. Any trademark authorization, product inspection certificates, advertisement approval number, drug approval number, or government approval documents required by law for products advertised or sold by Trainge must be provided by Party A. If any violations of the aforementioned government regulations cause Trainge to be fined, investigated, or subjected to any legal actions, Party A shall be fully responsible for all related legal liabilities. Party A must pay all fines incurred without objection and shall also compensate Trainge with a penalty of NTD 100,000 per case. To avoid any legal issues, Trainge may notify Party A to rectify any violations immediately. If the violation is not rectified, Trainge may terminate the partnership and seek damages.
2. Party A guarantees that the specifications, photos, and descriptions of the contracted products match the actual products delivered to consumers, without exaggeration, falsehoods, or obvious discrepancies. The products must comply with the Consumer Protection Act, the Fair Trade Act, the Commodity Labeling Act, the Commodity Inspection Act, the Intellectual Property Rights Act, the Food Sanitation Management Act, the Personal Data Protection Act, and all other applicable government regulations. If there are any legal violations, Party A shall bear all legal liabilities, with no involvement of Trainge. Trainge may request Party A to provide samples of the actual products for inspection. The costs of the samples and shipping shall be borne by Party A.
3. Party A guarantees that it owns all intellectual property rights for the content and photos provided to the Trainge platform. If the content or photos provided by Party A infringe on the intellectual property rights of others, and such infringement is verified, Party A shall be responsible for all related legal disputes and penalties.
4. If Party A cannot provide the necessary product photos to Trainge or if the provided photos do not meet the product listing requirements, Party A is obligated to provide additional samples to Trainge for photography purposes. Upon completion of the photography, Trainge will own the intellectual property rights to the photos, and Party A may not use them for other purposes or authorize their use to third parties without Trainge's consent.
5. If consumers suffer physical or mental harm due to consuming or using the products, courses, equipment, or services provided by Party A (including harm to anyone the consumer provides the product or service to), Party A shall be responsible for resolving all related issues (including but not limited to all legal disputes and related penalties) and shall bear all liabilities and losses.
6. Product Shelf Life Agreement: Party A guarantees that the products have a clearly defined and accurate shelf life. When the products are shipped, at least half of the shelf life must remain. For products with a special shelf life, Party A must obtain prior approval from Trainge and clearly display the shelf life to consumers on the webpage before the products can be sold. For imported fresh food or goods, the shelf life and whether the product is near expiration must be confirmed by Trainge before listing. If the relevant information is not provided to Trainge before the product is listed, Party A shall bear all related legal disputes and penalties.
7. Proper Packaging and Shipment Inspection: Both parties recognize and understand that certain products have special safety and hygiene requirements. Party A must follow Trainge’s instructions and package the products appropriately based on shipping requirements. Party A shall conduct a thorough inspection before shipment to ensure product safety, hygiene, and quality. To ensure effective control of shipment quality, Trainge may designate specific couriers for the product delivery.
8. During the product listing period, if it is discovered that the products provided by Party A are suspected of violating relevant laws, Trainge may immediately remove the product from the platform without objection from Party A. All costs and liabilities (including but not limited to full refunds, compensation to consumers with store credits, legal disputes, and penalties) resulting from this shall be borne entirely by Party A. During the process of Trainge's follow-up actions, Party A is obligated to explain the relevant circumstances to Trainge and assign personnel to assist Trainge in handling subsequent matters and bear the costs of follow-up actions.
9. After confirming the product listing, Party A may not request to temporarily remove the product for any reason (including but not limited to insufficient stock, production delays, etc.). If this causes Trainge to suffer losses or damages its brand reputation, Trainge has the right to seek compensation from Party A for twice the actual damages incurred.
10. Trainge may, by itself or by assigning a third party, inspect Party A’s venues, factories, or storage locations to examine their facilities, operations, product manufacturing, packaging processes, and other matters related to the quality of venues, equipment, products, services, and courses. Party A agrees to cooperate and provide necessary assistance and explanations. If there is a need to verify or explain that the products comply with relevant regulations, Party A shall immediately provide the required certificates or documents.
11. To ensure product quality, Trainge may require the cooperating supplier to provide a sufficient quantity of sample products free of charge for inspection by a designated testing agency. If the inspection results comply with legal requirements, the testing fees will be borne by Trainge. However, if the inspection results violate the law, do not match the product labeling, or do not meet the quality guaranteed by the original manufacturer or supplier, the testing fees will be borne by the supplier. The cooperating supplier also agrees that if the product is damaged during the inspection process, neither Trainge nor the testing agency shall bear any responsibility.
12. Trainge may, at its discretion, purchase product liability insurance for the products in question, and Party A shall bear the costs. Trainge may also require Party A to purchase product liability insurance with coverage limits specified by Trainge through an insurance company designated by Trainge. Without prior consent from Trainge, Party A shall not terminate the insurance policy, fail to renew it, or change insurance companies. Party A also agrees that the insurance company may provide Trainge with relevant insurance information (including but not limited to policy records, claims history, and related data or facts).
13. The company may require users to provide a performance bond of NTD 100,000 to NTD 5,000,000 via remittance or a registered check. If the user violates this contract or causes the company to incur losses or expenses, the company may directly deduct the damage compensation, penalty fees, and other costs from the performance bond. If the bond is insufficient, the user shall make up the difference, and the company may also request that the user replenish the performance bond.
Article 4: Suspension and Termination
1. If Trainge discovers or receives a report or notification that Party A’s actions, or the venues, equipment, products, courses, services, objects, or information provided by Party A and published by Trainge, may violate laws, public morals, or infringe upon the rights of third parties, or violate the terms of this contract or related guidelines or rules, or breach the terms set by service providers for their services, Trainge reserves the right to remove the relevant objects or information, or make them inaccessible, without prior notice. Trainge may also suspend some or all of Party A’s access to services or functions, cancel Party A’s membership, and terminate this contract. If the violation involves breaking the law, Trainge may forward Party A’s member data and related transaction information to judicial authorities or cooperate with the relevant judicial or administrative authorities for investigation.
2. Trainge may, at any time, publish a list of suspended users on its website.
3. If Party A violates laws, infringes upon the rights of third parties, breaches the terms set by service providers for their services, or violates this contract, Party A shall be liable to compensate Trainge and third parties for damages, including but not limited to loss of reputation, fines, penalties, compensation, settlement fees, legal fees, attorney’s fees, etc.
4. If Party A’s violation of laws or this contract causes damage to consumers, Party A shall be liable for compensating Trainge for the damages and expenses incurred (including but not limited to loss of reputation, fines, penalties, compensation, settlement fees, legal fees, attorney’s fees, etc.) under the protection plan provided to such consumers.
5. If Party A is suspended or has their membership revoked, the following principles shall apply to the transactions conducted before the suspension or revocation:
(1) If Party A has uploaded but not yet completed transactions on Trainge’s platform prior to the suspension or revocation of membership, Trainge may delete the items and related information.
(2) If Party A has bid or made an offer for other members’ items but the transaction is not yet complete prior to the suspension or revocation of membership, Trainge may delete the relevant bids and offers.
(3) If a transaction has been agreed upon with another member for a specific item before the suspension or revocation of membership, the transaction will not be deleted. However, Trainge may notify the other party involved in the transaction that Party A has been suspended or had their membership revoked.
6. Trainge shall not be liable for any losses or compensation resulting from the removal of Party A’s items or information, suspension of services or functions, or termination of this contract in accordance with this article.
7. If you find that any user of this website violates the terms of this contract, please contact service@trainge.com and allow us time to process the information. Trainge will respond to your notification as soon as reasonably possible.
8. If Party A wishes to terminate this contract for reasons not attributable to Trainge during the contract term, Party A agrees that no refund of any fees paid to Trainge will be requested. [No Refund Agreement]
9. If the user applies for or is subject to reorganization, bankruptcy, suspension of business, liquidation, or dissolution due to poor financial conditions, Trainge may terminate this contract. In such cases, to protect consumer interests, the platform reserves the right to withhold funds from Party A and suspend all or part of the fund settlements until the issue is resolved.
Article 5: Trainge Wallet
1. The Trainge Wallet is a service provided by Trainge or its partnered payment service providers to facilitate the management of payments for courses sold on the platform and refunds for purchases made through credit cards or the Trainge Wallet. The total amount in the wallet, after deducting any withdrawals, will be displayed as the wallet balance.
2. Users may submit a withdrawal request (hereinafter referred to as the “Withdrawal Request”) to transfer the balance of their Trainge Wallet to their linked bank account (hereinafter referred to as the “Linked Account”). Users are entitled to one free withdrawal per month (recalculated every Monday), and any additional withdrawals will incur a handling fee of 15 NTD, which will be deducted directly from the withdrawal amount. Trainge or its partnered payment service providers may decide to provide conditional, periodic, or automatic transfers of the wallet balance to the Linked Account (provided that all of the following conditions are fully met). Trainge or its partnered payment service providers will process Withdrawal Requests only on business days, and each withdrawal will take 3 to 5 business days to process.
(1) Periodic Transfers (executed on December 25th each year, postponed to the next business day if it falls on a public holiday)
a. The wallet balance must exceed 30 NTD.
b. A valid, approved bank account must be linked to the platform.
3. The payment made by the consumer will be added to Party A’s Trainge Wallet balance within three days after the service has been confirmed as completed. Refunds will be credited to the consumer’s Trainge Wallet balance or credit card account within three days of the refund request being approved.
4. Once a Withdrawal Request has been submitted, it cannot be modified or canceled.
5. If any error occurs during the transaction process, the user authorizes the company, within the limits of applicable laws, to adjust the user’s linked account balance or transaction records to correct the error. If the company is unable to deduct the required amount from the user’s linked account for any reason, the user authorizes the company, within the limits of applicable laws, to deduct the necessary amount (including related fees) from the user’s other bank accounts or payment tools that have previously interacted with Trainge or its partnered payment service providers, or deduct the amount from the user’s Trainge Wallet balance.
6. Users authorize the company to adjust the balance or transaction records of their Trainge Wallet under the following circumstances:
(1) Correct any errors occurring during the transaction process;
(2) If Trainge suspects that the user is involved in fraud or suspicious activities and/or transactions;
(3) Related to any lost, damaged, or incorrect course;
(4) Related to any rebates or subsidies;
(5) Related to any outstanding fees;
(6) Related to any transaction disputes, including compensation or reimbursements due to or from the user;
(7) Related to any prohibited courses or courses seized by customs; and
(8) Related to any agreed-upon changes between the buyer and seller.
Article 6: Trainge Performance Guarantee
1. The Trainge Performance Guarantee is a shopping protection service provided by Trainge or its partnered payment service providers. To ensure risk protection, the payment made to Party A through this service will be held by Trainge or its partnered payment service providers (hereafter referred to as the "Trainge Performance Guarantee Account"). Party A will not receive any interest or other income from the funds held in the Trainge Performance Guarantee Account.
2. After the consumer has made payment for their order (hereafter referred to as the "Consumer Payment Amount"), the Consumer Payment Amount will be held in the Trainge Performance Guarantee Account until:
(1) The consumer provides confirmation to Trainge that the service has been completed. In this case, unless otherwise stated in Article 5.2.(4), Trainge or its partnered payment service providers will release the Consumer Payment Amount from the Trainge Performance Guarantee Account to Party A;
(2) The Trainge Performance Guarantee period (or any extension under Article 11.3) expires. In this case, unless Article 5.2.(3) or Article 5.2.(4) applies, Trainge or its partnered payment service providers will release the Consumer Payment Amount from the Trainge Performance Guarantee Account to Party A;
(3) Trainge determines that the consumer's cancellation of services and/or refund request is valid. In this case, unless Article 5.2.(4) applies, Trainge or its partnered payment service providers will issue a refund to the consumer according to the refund policy;
(4) In other cases where Trainge or its partnered payment service providers reasonably determine the appropriate handling of the Consumer Payment Amount, including but not limited to actions required to comply with applicable laws, court orders, or the enforcement of this contract.
3. The Trainge Performance Guarantee only applies to payments made to the Trainge Performance Guarantee Account through Trainge or its partnered payment service providers. Transactions between consumers and Party A outside the Trainge platform are not covered by the Trainge Performance Guarantee.
4. If, for any reason, payment cannot be transferred to Party A's bank account and/or Trainge is unable to contact Party A, Trainge will make reasonable efforts to contact Party A using the provided contact information. If the Consumer Payment Amount remains unclaimed and Trainge is unable to contact Party A for fifteen years from the date the payment was due to be made, Trainge will handle the funds in accordance with applicable laws.
5. Party A/consumer must be the rightful owner of the account and may only conduct transactions on the website on behalf of themselves. Users are required to open an account using the identity verification mechanism established by Trainge, which may include providing a phone number, address, bank account, identification number, the latest identification photo, and other necessary documentation for verification. Party A/consumer agrees that Trainge or its partnered payment service providers may process or provide their personal data to third parties for the purpose of facilitating their use of the website and authorizes Trainge to use their personal data to conduct any necessary identity verification procedures with relevant entities (such as Party A/consumer's bank). For more information on how Trainge handles your personal data, please refer to our Privacy Policy page.
6. The Trainge Performance Guarantee is supplementary and does not limit the obligations of the consumer or Party A under applicable laws, which may impose higher obligations than the Trainge Performance Guarantee. The Trainge Performance Guarantee is not intended to assist the consumer or Party A in fulfilling their legal obligations, and they remain responsible for those legal obligations. Trainge assumes no responsibility related to those legal obligations. Additionally, the Trainge Performance Guarantee does not constitute a product warranty.
7. The consumer and Party A acknowledge and agree that Trainge’s decisions regarding the Trainge Performance Guarantee (including any requests) are final.
8. For clarity, any online payment transactions not conducted on this website are not covered by the Trainge Performance Guarantee.
Article 7: T Points Reward System
1. Users may earn reward points ("T Points") based on their shopping behavior under the Trainge Performance Guarantee or by participating in other activities as periodically determined by Trainge ("Eligible Activities"), according to the redemption ratio specified by Trainge. Unless otherwise stated by Trainge, T Points will be credited to the user's account after Trainge confirms the user has completed the Eligible Activity. All users are eligible to participate in the T Points reward system unless explicitly excluded in their account settings.
2. Transactions or activities that are not covered by the Trainge Performance Guarantee are not eligible for the T Points reward system. Trainge may, at its sole discretion, exclude certain types of items from the T Points reward system.
3. T Points do not have monetary value, do not constitute the user's property, and cannot be sold or transferred to other users or any third parties. Users cannot request T Points to be converted into cash.
4. Users may redeem T Points for a discount on purchases made on this website, in accordance with Trainge's applicable redemption standards, methods, and limits at the time (which Trainge reserves the right to modify, suspend, or terminate at any time).
5. Once T Points have been redeemed, they will be deducted from the user's account balance. T Points have an expiration date. Please check your account on the website for the accumulated balance and expiration date of your T Points.
6. We will periodically launch Eligible Activities, which may include purchasing courses from eligible sellers or participating in other specific marketing campaigns. Users will be notified of the terms of each Eligible Activity at the time.
7. If users have concerns about the amount of T Points earned from an Eligible Activity, they must submit a claim to Trainge within one month of the activity’s completion and provide supporting evidence as requested by Trainge.
8. Trainge does not guarantee nor assume any tax obligations or responsibilities related to T Points. You should consult your tax advisor regarding the impact of T Points on your tax situation.
9. Trainge reserves the following rights: (1) to terminate the T Points reward system at any time, and (2) to cancel, suspend, or limit any user's participation in the T Points reward system, including but not limited to the accumulation or redemption of T Points.
Article 8: Other Regulations
1. Party A shall manage and ensure that all service-related content posted is up-to-date (e.g., service name, price, and other relevant information) and shall not post incorrect or misleading information. The information displayed on the service page forms part of the order content.
2. The price of courses and venue rentals is determined by Party A. The service price includes business tax, value-added tax, customs duties, etc., and Party A may not charge these fees separately from the consumer after the transaction.
3. Party A agrees that Trainge may, at its sole discretion, conduct promotions through price reductions, discounts, refunds, or other methods to facilitate transactions. The final price paid by consumers will be the price after these adjustments.
4. To promote the courses listed by Party A, Trainge may post these courses (at adjusted prices) on third-party websites (such as portals and price comparison websites) and other websites operated by Trainge (domestically or internationally).
5. At the consumer's request, Party A must provide receipts, credit card slips, or tax invoices to the consumer.
6. Party A acknowledges and agrees that it is responsible for all tax obligations related to the sale of courses, and Trainge does not provide legal or tax advice. As tax regulations may be updated, Party A should seek professional advice if there are any questions.
7. Trainge reserves the right to use all photos, videos, user names, and service content uploaded or published by Party A for advertising, promotional, or other purposes.
Article 9: Consumer Dispute and Resolution
1. For issues related to Party A’s courses, products, services, or other matters for which Party A is responsible, including but not limited to customer service, complaints, and consumer dispute events, Party A is obligated to promptly handle them upon notice or instruction from Trainge. Party A shall respond to Trainge's inquiries within one business day, providing explanations, supporting documentation, and details of the resolution.
2. Party A shall act as the designer, manufacturer, issuer (for ticket products), agent, distributor, importer, or service provider of the courses, products, or venues, and shall be liable to the ordering party and related parties in accordance with civil law, the Consumer Protection Act, and other relevant regulations (including but not limited to mandatory provisions issued by the relevant authorities).
3. Party A shall guarantee the same warranty against defects and warranty of title, quality assurance, and after-sales services to online purchasers as those provided to regular consumers, including but not limited to warranties, repairs, technical support, and usage or operation instructions as stated in various marketing materials. The level of obligations assumed shall not be lower than those imposed on sellers or service providers by applicable laws. If the goods or services delivered, or any installation performed by Party A, are faulty, damaged, incorrect, or otherwise defective, Party A shall be responsible for replacing or refunding them at its own expense.
4. If consumers request a return or exchange of goods according to civil law, the Consumer Protection Act, or other relevant laws (including but not limited to mandatory contract terms published by the competent authorities), Party A agrees to cooperate with Trainge in handling such requests at its own expense.
5. If (1) Party A violates the terms of this contract, (2) the goods provided by Party A or their installation are faulty, (3) the information or transaction conditions provided by Party A regarding the goods are incorrect, or (4) any issue arises due to Party A's responsibility or conduct, resulting in consumer disputes or potential violations of relevant laws, Trainge may suspend all or part of its obligations under this contract (including but not limited to halting settlement and payment of funds). If Trainge or its employees are subject to third-party claims, government investigations, penalties, or suffer damages or incur costs (including but not limited to loss of goodwill, fines, compensation, settlements, legal fees, or reasonable attorney's fees), Party A shall be liable for compensation and reimbursement. If Trainge's reputation is damaged as a result, Party A shall pay Trainge a punitive breach penalty of NT$100,000.
6. Party A shall guarantee that the goods delivered must be brand new, properly packaged, and conform to the specified specifications, functions, models, colors, versions, or photographed samples. They must not be incomplete or used goods (commonly known as second-hand), expired items, or products with quality variations (such as deterioration, mold, or moisture), or otherwise violate laws or regulations. If Trainge discovers that the goods delivered by Party A do not conform to the specified specifications, functions, models, colors, versions, or photographed samples, or are second-hand, expired, defective, or otherwise violate laws or regulations, Trainge may refuse to accept them or require Party A to immediately replace them at its own expense to meet the original quantity.
Article 10: Confidentiality Clause
1. Party A shall maintain confidentiality concerning the contents of this contract and its related annexes, as well as any undisclosed information or trade secrets of Trainge that it becomes aware of or holds due to this contract. Except as required by law or by the request of an authorized authority, Party A may not disclose or provide such information to third parties, nor use it for any other purpose. This confidentiality obligation remains in effect even after the termination or expiration of this contract.
Article 11: Authorization
1. When users upload, transmit, or provide object data or other relevant information to the Trainge platform, it is deemed that the user has agreed to authorize Trainge to use, store, and publish such data for specific or general user search and browsing. Trainge may also distribute, publicly broadcast, publicly screen, publicly publish, or publicly transmit such data in print or electronic form. Users who upload, transmit, or provide object data or other relevant information to the Trainge platform must guarantee that they have the right to upload, transmit, or provide such data, and authorize Trainge to use, store, publish, allow specific or general user search and browsing, distribute, publicly broadcast, publicly screen, publicly publish, or publicly transmit such data.
2. To protect the legitimate rights of intellectual property rights holders, users who discover that the items or related information published by other members infringe upon intellectual property rights may file a complaint or notice. Based on its role as a platform provider and to protect its members, Trainge has the right to preemptively remove such items or data that may infringe on others' rights or make them inaccessible. Trainge is not liable for any damage caused to members as a result. If any user’s infringement of others' rights or abuse leads to claims or damages against Trainge by rights holders or third parties, the user shall be liable for compensation and reimbursement to Trainge.
Article 12: Prohibition of Commercial Bribery
1. Users and their employees shall not directly or indirectly offer or promise any money or property benefit to Trainge’s employees in connection with the negotiation, signing, performance, or other matters related to this contract and its annexes or subcontracts. In case of violation, the user shall pay a punitive breach penalty of NT$1,000,000 to Trainge.
Article 13: Governing Law and Jurisdiction
1. These contract terms, along with the relevant usage regulations, methods, handling principles, policies, and service descriptions, shall be governed by the laws of Taiwan.
2. In the event of a dispute arising between the user and Trainge related to this service, these contract terms, or the relevant usage regulations, methods, handling principles, policies, and service descriptions, the Taiwan Taichung District Court shall be the court of first instance.
Article 14: Company Information
Company Name: Trendonut Co., Ltd. (82819839)
Representative: Chi Wei Kang
Website: https://trainge.com
Address: 12F, No. 35, Section 2, Zhonghua Road, Central District, Taichung City, Taiwan
Customer Service Email: service@trainge.com
Service Hours: The customer service email accepts messages 24 hours a day, with staff processing them during business hours.
Please send all legal notices to: legal@trainge.com, addressed to the "General Counsel."
Last Updated: September 11, 2023
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