Refund policy

Disclaimer: In case of any discrepancies between the English and Traditional Chinese versions of this document, the Traditional Chinese version shall prevail.

Article 1: Request for Service (Product) Cancellation and/or Refund

According to the terms and conditions of this "Refund Policy," which constitutes part of the "Terms of Service," buyers may request to cancel a course and/or refund before the "Cancellation Policy" deadline indicated in the course information.

Article 2: Refund Conditions

The user agrees that a refund can only be requested under the "Cancellation Policy" or this Refund Policy under the following conditions:

1. The service could not be completed at the agreed-upon time and location for reasons not attributable to the buyer;

2. The service has severe safety defects during execution;

3. The course, product, or service provided to the buyer significantly deviates from the product description listed;

4. You may exercise your rights in accordance with Paragraph 1 of Article 19 of the Consumer Protection Act;

5. The method and conditions for returns and refunds are subject to the relevant pages of the service or product sales page and the order process;

6. The buyer’s refund request must be submitted through the Trainge platform;

7. Trainge will review each buyer's application on a case-by-case basis and, at its sole discretion, decide whether to approve the buyer’s request based on the above conditions and these Terms of Service.

You understand and agree that if you request a return or exchange, or if Trainge is unable to accept all or part of your order, or if the contract is terminated or becomes invalid for any reason, Trainge may process the refund for you and handle any legally required documents such as invoices or credit notes on your behalf.

Article 3: Refund Conditions

Refunds will be processed after deducting the original price of any services (products) that have been used or expired. No refunds will be given for services that have expired but not been used.

Article 4: Refund for Returned Services (Products)

The buyer must wait until Trainge confirms that the returned services (products) meet the return conditions before receiving a refund. Any handling fees or service charges incurred will not be refunded in accordance with Item 5 of Article 2 of the "Reasonable Exceptions to the Right of Withdrawal in Communication Transactions" guideline.

Last Updated: September 18, 2024

Disclaimer: In case of any discrepancies between the English and Traditional Chinese versions of this document, the Traditional Chinese version shall prevail.