FAQ

你已經是專業的教練了嗎?

歡迎加入Trainge,輕鬆管理課程、會員、帳務!

暸解詳情

你有閒置中或是使用率想提升的運動空間嗎?

自由設定場地出租的時間、方式、價錢,提高使用率與收益!

暸解詳情

Trainge is a platform that hosts contract-free courses with no membership fees or annual fees, allowing you to freely choose from a wide variety of training courses. Gone are the days of training at a single venue with limited courses that prevent you from trying out different types of training.

  • Go to "Explore" and click "Filter" to find out your favorite courses.

  • Enter a course you like and read the details through.

  • Click "Buy" and select one or multiple periods of time that you're available for training.

  • Select a venue.

  • Select a payment method and complete the order.

  • Go to "Plan" to check all the upcoming courses you have purchased.

  • Credit Card
    *VISA, Mastercard, JCB, UnionPay

  • Apple Pay

  • Google Pay

  • Cash
    *if it's selected by the host

All transactions made by credit cards, Apple Pay, and Google Pay on Trainge are secured with the Trainge Guarantee and protected by Cancellation Policy.

  • Trainge Guarantee
    Even if you buy ten training sessions at once, the payment for each session will not be transferred to the instructor's account until after the session has been completed,thus ensuring both a secure transaction process and your rights as a course participant.
  • Cancellation Policy
    Up to 100% refundable depending on when cancellation occurs.

Course

  • Go to "Plan" to look up all the courses you purchased.

  • Enter the course to check details like date, time, instructor, cancellation policy, etc.

  • Click the 'Menu' button on the upper left corner to switch between "Schedule" and "Week" viewing mode.

 

Venue

  • Charge per period / Charge per minute
    • Go to "Plan".

    • Enter the venue you visited.

  • Charge per visit / Passes
    • Go to "Plan".

    • Click the 'Tickets' button on the upper right corner.

  •  

  • Go to "Plan" and enter the course you'd like to make change or cancel.

  • Click "Change" button and select the change you'd like to make.

    • Change Time

      • Select an alternate period of time.

      • We'll return the overcharge and demand payment of the shortage.

      • Once the change has been made successfully, we'll inform both student and instructor. You may visit "Message" and click "Notification" to check the confirmation message. In the meantime, the course detail will be updated synchronously in the page "Plan".

      • If you would like to check the payment, you may visit "Profile" and click "Trading Statement" for it; and if you would like to check the refund, you may visit "Profile" and click "My Wallet" for it.

    • Change Venue

      • Select City/County and District, and fill in full address.

      • After submitting your changing venue request, Trainge will inform and ask the instructor to reply.

      • No matter the instructor consent or reject your request, we'll inform you the final result and updated the course detail synchronously.

    • Cancel & Refund

      • According to the course's cancellation policy, the refund depends on when you cancel the course. You may visit "My Wallet" to see the refund detail.

T Points are points awarded to users by Trainge and can be redeemed for future purchases. Each T Point is equivalent to one NTD.

  • You'll be rewarded 100 T Points for the first time login.

  • After enter referrer's ID at "Profile" page, both referrer and referee will be rewarded 50 T Points.

  • Users will be rewarded 5 T points for each full course review.

  • Trainge holds online and offline events from time to time to reward users with T Points.

  • Go to "Add" and select "Self Training".

  • You may select any training plan you like or create your own one by clicking "Custom Training Plan".

  • Click "Add Movements" and find the training movements by selecting different body parts or searching them directly.

  • You may "Add Sets" or Timing by clicking the timer icon.